Hello,
We apologize for the issue you are facing regarding your Rank Math PRO subscription. It seems that you may not be seeing your subscription due to possibly using a different email address for the purchase.
To resolve this, please log into your Rank Math account using the email associated with your PRO subscription. If you still do not see the PRO features, you may need to contact our support team to merge accounts or change the email connected to your PRO plan. You can do this by replying to your ticket, and a human agent will assist you further.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve it!
Sources:
Why is My Subscription Not Showing Up in My Rank Math Account? Ā» Rank Math
Hi,
I paid for the Rank Math PRO subscription using the e-mail address a******@t********** because my Paypal account is usingg this e-mail.
I checked the account and the license is assigned to this account, but I want to use another e-mail address, c***************@g********.
Can you help me on transfering the license from the account a******@t********** to the account c***************@g******** ?
Please let me know if you need any further confirmation or information.
Hope you can help me on this as soon as possible.
Best regards.
Tiago
Hey guys,
Can you respond to the ticket please? Really need your help here.
Thanks in advance,
Hello,
Thank you for your patience.
We have gone ahead and merged your accounts and kept the preferred email address.
Please check on your end if everything is working as expected.
Don’t hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
