Paid for PRO but not given the option to download

#886988
  • Resolved Matt Gaedke
    Rank Math free

    Hello, I’ve used pro in the past and for the last 2 years have been using the free version. I just paid for pro once again but am not able to download the pro version from my account. Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello, we apologize for the issue you are facing with downloading the Rank Math PRO version. To download Rank Math PRO, please log into your Rank Math account and check your dashboard. If the option to download is unavailable, it might be because you upgraded to PRO using a different email address than the one you are currently using. In that case, we recommend contacting our support team to merge both accounts or change the email connected to your PRO account.

    Thank you for raising this concern, and we hope this helps you resolve the issue!

    Actually I just checked after posting this and I now have access to pro. You can delete this ticket. Thank you

    Hello,

    We’re glad that this issue is already resolved.

    If you have any other concerns, please don’t hesitate to contact us anytime so we can assist you further.

    Looking forward to helping you.

Viewing 3 replies - 1 through 3 (of 3 total)

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