Hello,
We apologize for the issue you are facing with your subscription not showing up in your account. This can happen if you upgraded to a PRO plan using a different email address than the one associated with your Rank Math account.
To resolve this, please ensure that you are logged into the correct Rank Math account. If you find that the email addresses differ, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan. You can do this by opening a ticket through the Rank Math Support Forum.
When submitting your ticket, make sure to include the email address you used to purchase the subscription or a screenshot of the invoice you received. This will help our support team locate your PRO account and assist you further.
Thank you for raising this concern, and we hope to resolve it for you soon!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We couldn’t find any transaction from the email address you shared in the Sensitive Data section of this ticket.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
