Hello,
We apologize for the issue you are facing with your subscriptions. It seems that there might be a problem with your account not reflecting the payments you’ve made.
To resolve this, we recommend checking the following:
- Login to your Rank Math account: Make sure you are logged in to the correct account where you made the purchases. You can do this by visiting the Rank Math Dashboard.
- Check Subscriptions: Navigate to Rank Math Dashboard → Subscriptions to see if your subscriptions are listed there.
- Payment Confirmation: Ensure that you have received confirmation emails for each of the payments you mentioned. If you haven’t received them, it could indicate an issue with the transaction.
If everything seems correct on your end but you still don’t see your subscriptions, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for bringing this to our attention!
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Ok looks like it’s under w****@h***********, but my Google login is for w****@h**************************. They are both the same email, but google only let me use the second for their Atuto login.
Hello,
We have merged the accounts under the email address of this account and now you have access to the PRO subscription on your account.
To get started with it on your website please follow the steps here: https://rankmath.com/kb/rank-math-pro-license-key/
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
