Hello,
We apologize for the issue you are facing with your Rank Math PRO subscription. If you have purchased a PRO plan but do not see it in your account, it may be due to using a different email address than the one associated with your Rank Math account.
To resolve this, please log into your Rank Math account and check if the PRO subscription is listed there. If it is not available, you will need to contact our support team to merge both accounts or change the email connected to your PRO account. You can do this by opening a ticket in the Rank Math Support Forum.
When submitting your ticket, make sure to include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team locate your account and assist you more efficiently.
Thank you for raising this concern, and we hope to resolve it for you soon!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
