Page Sitemap index error

Hello,

I’ve checked your sitemaps, and it seems that your page sitemap is getting a critical error.

Could you please share the error log of your site when the issue happened? Having an error log will help us determine what is causing the error on your website.

You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.

Once done, please share here the report related to Rank Math so we can check.

Meanwhile, please check your site’s configuration if there are some PHP values that are too low and which you should increase. Please get in touch with your web host and ask them to set the following values:

PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000

Let us know how this goes.

Thank you.

Hello,

The error log doesn’t seem to be mentioning about Rank Math and Sitemap.

Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

Only the site admin would know and your users won’t be affected by this troubleshooting.

If the issue persists, please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Please do take a complete backup of your website before sharing the information with us.

We really look forward to helping you.

Hello,

There’s currently an incompatibility between our page sitemap generation and the plugin wpForo that our team is investigating.

When we have any updates on this we’ll also inform you of the same.

Thank you.

Hello,

At the moment, the current login information you shared is enough so I recommend keeping it in the Sensitive data section in case our developers would check the issue on your website.

If our developers require additional information from you about the issue, we will surely ask it here.

We appreciate your time and patience on this one.