site map is working fine now.
This is a sample link for error. ” https://risingsunrise.in/west-bengal-ration-card-list-2021/” it displays a blank page. I am facing this error on my 3 websites. when i disable the plugin, everything works fine.
Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I was using a pro version which I buy from fiverr. now when i disabled it to check the error, it got disconnected. Now my question is if I buy a subscription of my own then will the problem again come after you rectify it?
I have one more website with the same error. but it is on another server. so i don’t want to confuse the details. so shall i provide its details now or later?
Hello,
I logged in to your website and checked the settings.
There is an image file with the same URL as your post.
Can you please reupload the image with a different file name and check again?
Looking forward to helping you.
Can you please specify the image file name and post file name? SO that I can re upload it
Hello,
I’ve tried logging in to your site, but it seems that the password is already not working.
However, please check the image/media name with west-bengal-ration-card-list-2021 on your site, rename the file and upload it again.
Let us know how this goes.
Thank you.
Hi. Thanks for checking my webiste and providing the image name. I have re-uploaded it. And the password is still the same as provided.
Hello,
We apologize for the delay in response.
I tried enabling the troubleshooting mode by following this guide to further check for other possible plugin conflicts but it doesn’t work on your admin dashboard.
Is it possible for you to create a staging website for us to deeply debug the issue without worrying about breaking your live site? If so, please create one, replicate the issue there and share the admin login here so we can further determine what’s causing this issue.
Looking forward to helping you on this one. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
