Page not loading products.

#855122
Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    1 year, 4 months ago

    Hello,

    We apologize for the issue you are facing with your page not loading products. This can be frustrating, and we appreciate you bringing it to our attention.

    To troubleshoot this issue, we recommend checking the following:

    1. Caching Issues: Clear your browser cache and any caching plugins you may have on your site.
    2. Theme or Plugin Conflicts: Temporarily switch to a default WordPress theme (like Twenty Twenty-One) and disable all plugins except Rank Math to see if the products load. If they do, re-enable your theme and plugins one by one to identify the conflict.
    3. WooCommerce Settings: Ensure that your WooCommerce settings are correctly configured and that the products are published and visible.
    4. Server Resources: Check if your hosting plan provides sufficient resources for your site. You can do this by navigating to Tools → Site Health → Info in your WordPress dashboard and reviewing the server configurations.

    If you have tried these steps and are still experiencing issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for your patience, and we hope to resolve this for you soon!

    Jermain Mclaughlin

    1 year, 4 months ago

    Rank Math free

    When i Deactivate the Rankmath plugin. the website page return will all the products.
    When the plugin is active they all dissapear.

    Jermain Mclaughlin

    1 year, 4 months ago

    Rank Math free

    I was able to troubleshoot and realized that Woocommerce in Rankmath was causing my products not to show

    Great

    1 year, 4 months ago

    Hello,

    Thank you for contacting Rank Math support.

    When we investigated this, we can see that your products are loading fine even when the Rank Math plugin is active. Here’s some screenshot:

    Can you please confirm if this issue has been rectified? If not, please share access to your website with us. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress logins in the Sensitive Data section. This is a secure section that only our support staff can access.
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

Viewing 4 replies - 1 through 4 (of 4 total)

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