We might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Also i am facing another too issue which is biggest one.
Please take a look on the video Might you will get to know what issue i am facing.
Facing Big Issue
Whenever i tick that i want nofollow but when i check it in html mode i see nofollow has not been added instead i see data-wplink code added. So what is going on
After taking a look on Video You might Understand what i am facing.
Hi Ravi,
Thanks for the follow up.
Please avoid sharing sensitive data on the main response, I have edited your post and added the credentials to the sensitive data section.
The access is quite limited, please elevate our access to an administrator so that we can be able to add some code to your theme to fix this.
I am looking forward to helping you. Thank you.
Hi,
i have given you access please check all the issue that i am facing.
Hi,
Waiting for the solution
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Looks like its a bug in the plugin. I forwarded this issue to our Development team, they will further debug this issue and fix it in the upcoming update.
For now, to fix it on your site, I edited the following code in 2 files:
In /includes/frontend/paper/class-paper.php:
replaced:
'Author' => is_author() || ( Helper::is_module_active( 'bbpress' ) && function_exists( 'bbp_is_single_user' ) && bbp_is_single_user() ),
with:
'Author' => is_author() || ( Helper::is_module_active( 'bbpress' ) && ( ( function_exists( 'bbp_is_single_user' ) && bbp_is_single_user() ) || ( function_exists( 'bp_is_user' ) && bp_is_user() ) ) ),
And in includes/class-module-manage.php
replaced:
'disabled' => ( ! function_exists( 'is_bbpress' ) ),
with:
'disabled' => ! function_exists( 'is_bbpress' ) && ! class_exists( 'BuddyPress' ),
Now, the user profile page on your site is not showing the Not found.
Hope that helps. Thank you.
Hi,
You Replaced it with author. I think this is Buddypress So its a place where user logged in & they are not author. I think in next update keep in mind it should be designed so that buddypress can also have Seo in mind.
Hi Ravi,
Thanks for the follow up.
I am glad that this worked for you, we will be making the changes in the upcoming plugin updates 🙂
Feel free to write to us should you run into any other difficulty. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
