Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I am afraid that the logins do not work, could you please test them from your end so that we can check this further?
Looking forward to helping you. Thank you.
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I’ve just tested the credentials, they do work. Please ensure you haven’t copied the blank space at the front, or rear of the password.
Regards,
Graham
Hi Graham,
I cannot access the WP admin dashboard with these credentials. It looks like I can only access the frontend dashboard. Your site is reporting the following error:
Could you please elevate my access to an admin so that we can help further?
Thank you.
Can you try again.
Alternatively go to the main homepage, login (Top right button) – and then try access the wp-admin console.
Please let me know how you get on
Hi there,
I have been able to login but the access is still very limited since I cannot access the Rank Math dashboard, plugins or theme files for investigation.
We kindly request administrator level access to be able to help further.
Thank you.
Third time lucky, I wasn’t aware that account had hidden admin menu role.
Hi there,
Thanks for the reply.
I have been able to reproduce the problem and this has been submitted to our dev team for closer investigation.
We will be getting back to you in a short while.
Hello,
Can you please check the debug.log file and see if any errors are logged there? It looks like the memory is getting exhausted due to some other plugin active on your site. I tried to troubleshoot the issue using Health Check plugin, the problem occurs only when Brinda Pro or BuddyPress for WP Adverts plugin is active. Please check the debug.log file and see if any related errors are logged there. You can also use following filter code to prevent the Rank Math from changing title on activity page:
add_filter( 'rank_math/frontend/title', function( $title ) {
if ( is_activity_page ) { // Change this condition to check the BuddyBoss actiity page
return '';
}
return $title;
});
I hope that helps. Thank you.
Thanks Pratik,
I couldn’t see any errors in the debug.log relating to either plugins.
Upon making that change it did sort the title, but it’s now flooding my debug log with the following error –
PHP Warning: Use of undefined constant is_activity_page – assumed ‘is_activity_page’ (this will throw an Error in a future version of PHP) in /var/web/site/public_html/wp-content/themes/buddyboss-theme-child/functions.php on line 62
Anyway to update this function to ensure it’s not hitting the debug log, as it makes troubleshooting quite a bit more tricky.
Hello,
Thank you for contacting Rank Math today.
It is recommended to pass a function that is called on the activity page on the conditional check within the code that my colleague shared earlier.
Could you please check if this will fix the problem:
add_filter( 'rank_math/frontend/title', function( $title ) {
if ( is_activity_page() ) { // Change this condition to check the BuddyBoss activity page
return '';
}
return $title;
});
Looking forward to helping you. Thank you.
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Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
