Page layout broken

#651786
  • Resolved Asean News Today
    Rank Math free

    Hello Team,
    I installed the 1.0.203 update on my live site and it broke the page or post layout template in classic mode in the back end admin. I downgraded back to the previous version and the fault remains.

    When I installed it on my sandpit site I did not have these issues.

    I have tested the site with troubleshooting and can confirm that it is RankMath causing the problem. If I disable RankMath the page and post template pages display as they should.
    I have pasted the error log details in the sensitive data section below.

    it also breaks the image library main page and interferes with drag and drop image addition on the page shown in the second screen capture.

    Broken page layout

    Image library page

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We’ve checked the error log and looks like there is no error related to the Rank Math plugin. It seems like the error is coming from the LiteSpeed caching plugin.

    In this case, can you please try to disable that plugin and see if that works for your? If the issue still persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Hello Team,
    thank you for the response. As it was a weekend I spent a bit of time testing and I could only get the problem to replicate wirth Rank Math activated with Litespeed cache disabled. Disabling Rank Math and activating LSC did not cause the issue.

    That said, the issue is now resolved and appears to have resolved after clearing the entire cache and reinstalling the latest RM version.

    Thank you for your reply.

    Stay safe

    John

    Hello,

    Glad that everything has been sorted out.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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