Hello,
I’m sorry to hear that you are experiencing issues with your page not loading when Rank Math is active. If the page loads correctly when Rank Math is deactivated, it indicates a conflict between Rank Math and that specific page.
To troubleshoot this issue, you can follow these steps:
-
Check Your Access with Role Manager:
- Ensure that you have access to the Role Manager settings inside Rank Math. Make sure your user role has been granted all the required user capabilities.
- Update the capabilities by clicking the Update Capabilities button at the bottom of the page.
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Update Rank Math to the Latest Version:
- If you are using an older version of Rank Math, update it to the latest version. Head to WordPress Dashboard → Plugins and click on Update Now.
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Check If You’ve Activated Rank Math Network-Wide:
- If you are working in a multisite environment, ensure that Rank Math is installed correctly. Follow the instructions for installing Rank Math in a multisite environment as mentioned in our tutorial.
If after following these steps the issue persists, please let us know, and we will be happy to assist you further.
If you need more personalized assistance, feel free to assign this ticket to a human agent using the available buttons.
Thank you for reaching out to us.
Sources:
Sorry, You Are Not Allowed to Access This Page » Rank Math
Resolving Content AI Related Issues » Rank Math
Page With Redirect – Google Search Console Status » Rank Math
How to Test Your Page Load Speed in WordPress » Rank Math
Hello,
Thank you for contacting Rank Math.
You seemed to have marked this ticket as resolved.
We’re just following up with you to see if you have any other questions or concerns that we can assist you with. Or, if your issue has been resolved, please let us know so we can mark this ticket as closed.
Thank you for choosing Rank Math.
hi. It is not resolved.
The page https://elaiolithos.com/elaiolithos-services/ is not working with rankmath active. It shows too many redirections. But… when I deactivate rankmath the page works.
Hello,
Please follow our guide here for troubleshooting the redirection loop when Rank Math is activated:
https://rankmath.com/blog/fix-redirect-loops/
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
