Package paid no email received

#489230
  • Resolved Zoran

    3 years ago

    Rank Math business

    I just completed the purchase process for “Company” $159 (I also provided my tax number). Unfortunately, I did not receive a confirmation email.
    I used my email address [moved to sensitive section] during the purchase.
    Please contact me in a timely manner.

    With kind regards
    Zoran

Viewing 3 replies - 1 through 3 (of 3 total)
  • Rank Math

    3 years ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    The payment has not been completed:
    pending payment

    Please ensure that your payment method supports the following:

    Payments in USD $
    Supports subscription-based payments
    You are not using a prepaid card
    International payments are turned on
    A credit card is needed to be verified with a PayPal account for automatic subscriptions in case there is no balance in your PayPal account. That is a requirement set forth by PayPal, not us

    If everything from the above is enabled and working, you can also try using a credit card instead.

    You can also call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.

    Looking forward to helping you.

    P.S. Please send a screencast as well if the issue persists. You can use a tool like Loom.

    Zoran

    3 years ago

    Rank Math business

    I completed the payment process again today. It says that I will be redirected to the merchant page again. Unfortunately that does not happen.
    How should I proceed further here?

    Nigel

    3 years ago

    Rank Math business

    Hello,

    Thank you for your patience. Your account has now been upgraded to Rank Math business. You can refer to the following guide for how to get started with Rank Math PRO: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Hope that helps. Please let us know if you have questions.

    RankBot

    2 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Package paid no email received’ is closed to new replies.