Hello,
Can you please confirm if the search query variable is already added under the option “Search Results Title” in Rank Math > Titles & Meta > Misc Pages?
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Jeremy:
I confirm that the search query variable is already added under the option “Search Results Title” in Rank Math > Titles & Meta > Misc Pages.
I look foward to your replay, many thanks in advance.
Best regads.
Jan
Hello,
Please share your website URL so we can further check the issue in your admin dashboard.
Looking forward to helping you on this one.
Thank you.
Hello,
Please may you add the hidden login link to the sensitive data area so we can check your search results page title settings.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The login page on your website is returning a 502 error in Nginx and the default admin page is being blocked.
Could you please disable any geo-blocking or 2-factor authentication so we can access the website and debug the situation further?
Having said that, it seems that you are customizing the search functionality of your website and using it to find only products.
When you do that our functions can’t correctly parse the fact that this is a search page and the variable %search_query%
won’t work on those.
Looking forward to hearing back from you.
Hello
My hosting service block access to non spannish speeking countries.
Can you inform me from which country are you trying to access the page? So I can deblock it.
Best regards
Hello,
Please temporarily unblock the country Portugal, India and the Philippines so we can further investigate the issue.
Looking forward to helping you on this one.
Hello,
The page has been temporarily unblock for the mentioned countries.
Good luck.
Best regards
Jan
Hello,
We can see the issue on your website but unfortunately, we can’t make any changes to the plugin files to further debug the issue.
Could you please include FTP credentials in the sensitive data section so that we can make some changes and get to the bottom of the issue?
Looking forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We cannot log in via FTP with the credentials you shared.
Could you please verify the same and revert back to us?
Looking forward to helping you.
Hello,
Access to FTP was locked too, it is unlock now, please try again.
Best regards.