ordered from wrong account

#442779
  • Resolved Claire Washington
    Rank Math free

    Hi there,

    I have two free accounts, one on my main account with email address: c*****@w****************************** I do websites for local businesses.I decided to opt in and see what your plugin was like. I decided to give the free version a try, so I created another account on my husbands website with the email address c*****@j********************* as I manage that site for him and I can have a play around with your free plugin on a local business website.

    I decided to upgrade to Business so I can offer some SEO services to other local businesses. When I purchased the Business plan it asked for my e-mail address so I entered: c*****@w****************************** the receipts and payment confirmations have come through to that address as you can see from the screenshots supplied, but for some reason the Business plan has been activated on my husbands website. I think maybe I was logged in and didn’t realise, thats the only thing I can think of as I entered the correct email address.

    Can I transfer the Business Plan please to the correct RankMath account with email address: c*****@w******************************

    Order Reference RANKMATH220901-7819-87204

    Screenshot links

    https://ibb.co/fS0HBhT
    https://ibb.co/vcLPg3w
    https://ibb.co/Wx46bwX

    Thank you

    Claire

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for your patience.

    We have merged your accounts as requested.

    Please check on your end if everything is working as expected.

    Please go through this video tutorial that shows you how to get started with your PRO license:

    Steps to be followed:
    1. Ensure that you are logged in to your paid account
    https://rankmath.com/my-account/edit-account/
    paid account rank math

    2. Disconnect and reconnect your account from inside WordPress:
    disconnect and reconnect Rank Math
    WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Hope this helps.

    Wonderful, thank you, all looks good my end, thanks for your help

    Hello,

    Glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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