Order not received

#141085
  • Resolved Ionut Ceapa

    4 years, 10 months ago

    Rank Math free

    Hello, I bought Rank Math Profi today, but I don’t have access to the download in the members area, I have to buy it, but I’ve already done that.

    I bought it 2 times and would like to cancel 1 order: RANKMATH210127-5948-74124

    Please activate the pro version for me, because I have paid: (RANKMATH210127-4163-88149)

Viewing 2 replies - 1 through 2 (of 2 total)
  • Anas

    4 years, 10 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    You should be able to download Rank Math PRO plugin files from your registered account from here: https://rankmath.com/my-account.

    If you cannot download RM PRO from your account, please get in touch with our support at s******@r*********** with your registered email ID to have this resolve for you.

    I hope this helps. Looking forward to helping you.

    Uzair

    4 years, 10 months ago

    Hello,

    We have fixed the issue for you.

    Please try to log in now. We have also refunded one of your purchases and you should see the amount reflect in your account in 5-8 business days.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    4 years, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Order not received’ is closed to new replies.