Order could not be accepted

#1026061
  • Resolved Nistech

    5 months ago

    Rank Math free

    Hi, I’m placing order for a SEO Plugin Pro plan, but it doesn’t allow me to pay. The warning says “We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.” I also tried to add my bank card to my account detail but the same warning showed up again.
    Please kindly help to solve this issue.

Viewing 1 replies (of 1 total)
  • Princess

    5 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on
    – Your IP is not a Proxy, or you are using any VPN or hosting service

    Also make sure that the flag during checkout is showing the correct country at the top right corner.

    Country

    If everything from the above is enabled and working, you can also try using a credit card instead.

    You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.

    Looking forward to helping you.

    RankBot

    4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Order could not be accepted’ is closed to new replies.