orangecountycoast.com – AI never works when I need it

#882807
  • Resolved David Blinder

    1 year, 2 months ago

    Rank Math free

    Seriously, your product isn’t a product. It doesn’t work when I need it. This domain is registered on your site and on the website plugin. It shows 0 credits. You charge too many credits for use of the product and overall it’s a bad experience.

    DON’T GET MAD AT ME! I am just the messenger! Not a complainer, though I am complaining right now. Think of this as your opportunity to learn more about your apps interaction/engagement. Sure, I remember when I was krushing it with my app. It’s easier to look the other way or to consider the complaining customer as a “on-off” event. I am telling you, I have had the same problem before. You had to do something on your side to fix it. That’s lame and not self service product.

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    1 year, 2 months ago

    Hello,

    We apologize for the issues you are facing with the Content AI feature on your domain orangecountycoast.com. Thank you for sharing your feedback; it’s important for us to understand our users’ experiences.

    It seems that your account may not have the necessary credits to use Content AI. Please ensure that you are logged into the correct account where you purchased your Content AI credits. You can check your remaining credits by visiting your Rank Math account area here.

    If you see that you have credits available but they are not reflecting on your website, please try the following steps:

    1. Go to your WordPress admin area.
    2. Navigate to Rank Math > Dashboard > Help.
    3. Disconnect and then reconnect your Rank Math account.
      Disconnect
      Reconnect
    4. After reconnecting, head back to Rank Math > General Settings > Content AI and refresh the credits count again.
      Refresh Credits

    If you continue to experience issues, it may be necessary to allocate more credits to your domain if you have reached the limit. You can do this by logging into your Rank Math account and adjusting the Content AI credits for your site in the Connected Websites section.

    We appreciate your patience and understanding as we work to resolve this issue. Please let us know if you need further assistance or if there’s anything else we can help with!

    Princess

    1 year, 2 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Could you please share the affected URL/s so we can check on our end as well?

    We really look forward to helping you. Thank you.

    David Blinder

    1 year, 2 months ago

    Rank Math free

    I have done everything you asked already at least one time. Unless you did something on your end to fix this, I am not going to do a disconnect/reconnect again unless you know it works.

    Dave

    Princess

    1 year, 2 months ago

    Hello,

    We have manually disconnected the concerned website from our end. When you log in to your website now you should see it disconnected from your account.

    Please reconnect it by clicking the “Connect now” link in the warning message and check if the credits are available by going to WordPress Dashboard > Rank Math SEO > Content AI.

    Please let us know if the issue has been fixed for your website.

    Thank you.

    RankBot

    1 year, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘orangecountycoast.com – AI never works when I need it’ is closed to new replies.