Hello,
We apologize for the issues you are facing with your cloned pages and the critical error in Optimise Press 3. It seems that there may be a conflict between Rank Math and the Optimise Press plugin, especially since the pages work fine when Rank Math is disabled.
To troubleshoot this issue, we recommend the following steps:
-
Update Plugins: Ensure that both Rank Math and Optimise Press are updated to their latest versions. Sometimes, compatibility issues are resolved in newer updates.
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Check for Conflicts: You can use the Health Check and Troubleshooting plugin to identify if there are any conflicts between Rank Math and other plugins or your theme. This will allow you to enable Rank Math while disabling other plugins temporarily to see if the issue persists.
- Install the Health Check & Troubleshooting plugin from your WordPress dashboard.
- Enable troubleshooting mode and activate only Rank Math to see if the issue occurs.
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Review Error Logs: Check your server’s error logs for any specific messages related to the critical error. This might give you more insight into what is causing the problem.
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Contact Support: Since you mentioned that this is part of an ongoing problem with metadata options not displaying properly on cloned pages, it would be beneficial to reply to your existing ticket regarding that issue. A human agent from the Rank Math Support team will be able to provide more specific guidance based on your website’s configuration.
If you could include your site URL in your reply, it would help us assist you better.
Thank you for raising this concern, and we hope to resolve it swiftly for you!
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for contacting us and we are sorry for any inconvenience that might have been caused due to that.
Can you please share the error log with us?
Having the error log file will give a clear idea of why this might be happening.
You can follow this guide to enable debugging in WordPress https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data with console errors, and I have also enabled debugging in wpconfig as requested.
An example of a cloned page url is scplumbingandheating.com/boiler-installation-ayr-cloned, but it is any cloned SEO page. You can find these in the SEO folders.
Thank you.
Hello,
Duplicating pages also updates all its data but without updating the Schema markup for the correct page information and IDs so it will cause issues and that’s why we advise against it: https://rankmath.com/kb/duplicating-posts-schema-error/
The issue here is to remove all the schema associated to the duplicated page and create or add a new one.
Don’t hesitate to get in touch if you have any other questions.
