Opengraph Thumbnail

#94972
  • Resolved Simon Glenister
    Rank Math free

    Hi,

    I recently had an issue with a Google Search Console. @type error which the RankMath support team appear to have rectified by installing Version 1.0.49.1-beta, however subsequent to this update I can no longer remove or add a new Opengraph Thumbnail image.

    Clicking on the ‘X’ at the top right of the image does nothing, my only option to remove the existing image is to click the ‘Reset Options’ button but this resets every single RankMath setting for every single tab, not just the settings for the specific tab you are on. This in itself is a BIG issue as you then have to go through every single setting again and reset everything.

    Clicking the ‘Reset Options’ button removes the graphic but then it is not possible to select a new image because clicking on the ‘Add or Upload File’ in the Global Meta tab no longer works, as in it doesn’t take you to the media library any longer, the button simply does nothing.

    This is also the case for the Logo in the Local SEO tab, clicking the ‘Add or Upload File’ no longer works so it is currently not possible for me to upload any logos or graphics.

    I’m assuming this is a newly introduced bug as it was working as expected prior to the beta update.

    This is the case in all browsers.

    Many thanks
    Simon

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  • Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We have released a quick update to fix the issue.

    Please update to the 1.0.50.1 version we released a few hours ago.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Opengraph Thumbnail’ is closed to new replies.