Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I checked your page source and it seems to have the opengraph images set correctly. I even tested on Facebook debugger and you can see in the screenshot below, the set opengraph image is shown:
Looking forward to helping you. Thank you.
​​​​​​​
Hi Michael,
our website too loose the opengraph meta tags. We don´t know why they doesn´t are included in the head. Neither in Facebook debugger.
This is our web.
Thank you very much.
Was solved the problem Michael,
Thank you.
Hello,
@josemariabarrosotristan, glad to hear that! For any other questions or issues, we will be here!
@emzartsetskhladze, did you were also able to solve your issues?
Looking forward to help you.
Hello,
In that case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
You seem to be loading your images through jetpack. This seems to affect some your images and not others which is causing the images not to load. For example the image added for opengraph in the post with the issue, if you try to access the image URL you will get the error Sorry, the parameters you provided were not valid. Here is a screencast: https://i.rankmath.com/MRyl5o
It seems to be something related to Jetpack and image URLs. You can see a similar issue with JetPack here. Here is another topic on the same.
Please get in touch Jetpack support to check why your images are not loading or try loading a different image for your post sharing.
Looking forward to helping you. Thank you.
​​​​​​
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
