Opengraph images missing when sharing

#875895
  • Resolved Bart

    1 year, 1 month ago

    Rank Math free

    Hi,
    I’ve an issue when sharing urls: the opengraph images are missing (examples in private).

    I’ve tried many recommendations, like the right image size, disabling gZip, and disabling the caching plugin, but nothing seems to work.

    Any ideas?

    Thank you,
    Bart

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    1 year, 1 month ago

    Hello,

    We apologize for the issue you are facing with the Open Graph images not displaying when sharing URLs. Thank you for raising this concern.

    Here are a few additional steps you can check to troubleshoot the problem:

    1. Check if Open Graph Tags Are Present

    Make sure that the og:image tag is correctly set in the source code of your page. You can use the Facebook Sharing Debugger to see if the tags are being recognized.

    2. Image Format and Dimensions

    Ensure that the images you are using are in supported formats (JPEG, PNG, GIF, WebP, or AVIF) and that they meet the recommended dimensions of 1200px X 630px. If the dimensions are too small or too large, social networks may not read your image correctly.

    3. Check for Minification Issues

    If you are using minification on your website, it might be pushing your Open Graph tags down in the source code. Ensure that your Open Graph tags are within the first 60 KB of your page’s source code. You can refer to this image for guidance:
    Check if OpenGraph tags are pushed towards the end of source code

    4. Clear Cache

    After making any changes, make sure to clear your website and server cache, including any caching services like Cloudflare.

    5. Scrape Again

    After clearing the cache, go back to the Facebook Sharing Debugger and click on the Scrape Again button to refresh the data:
    Scrape again in Facebook sharing debugger

    If you’ve tried all these steps and the issue persists, please reply to this ticket, and a human agent from our support team will assist you further.

    We hope this helps resolve your issue!

    Rakibuzzaman Siam

    1 year, 1 month ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We checked your website and seems like the Rank Math plugin is currently deactivated on your website. Could you please activate the plugin again so that we can check the issue further for you?

    Looking forward to helping you.

    Thank you.

    Bart

    1 year, 1 month ago

    Rank Math free

    Hello,

    Thank you for your help.

    Rank Math has been activated.

    It looks like it’s loaded in the beginning of the code, and not down below with minification. It seems like all the needed details are there.

    Could the size be the issue?

    Thank you

    Rakibuzzaman Siam

    1 year, 1 month ago

    Hello,

    We checked the affected page URL you’ve shared and we can see the OG image is properly showing on Facebook and Twitter. Please check the screenshots in the sensitive data section for reference.

    Can you please confirm if you’re facing the issue with some other social media? You can also share a screenshot with us by using a tool like https://imgur.com/upload so that we can check the issue further for you.

    Looking forward to helping you.

    Thank you.

    RankBot

    1 year ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Opengraph images missing when sharing’ is closed to new replies.