Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please share a link to the affected post on the sensitive data section so that we can investigate this further?
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I can’t seem to replicate the issue on my end. Could you please share some screenshots or a screen cast so we can look into the issue further.
Looking forward to helping you. Thank you.
Hi there – how do I attach a screenshot? I don’t see an option?
Hi Adrian,
You can upload a screenshot to imgur.com and share the link here.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
I have been able to replicate this after a few more tests and this has been submitted to our dev team for closer investigation.
We will be getting back to you in a short while.
Looking forward to helping you. Thank you.
Hi Adrian,
Could you please let us know if you have this plugin installed on your website?
https://wordpress.org/plugins/wp-external-links/
If so, can you please disable it and see if the issue gets fixed? If so, you can keep it disabled because the option to open a link in a new tab is already offered in Rank Math and that might be causing this conflict (2 plugins trying to do the same thing).
If you don’t have that plugin installed, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
P.S: This seems to be only appearing in the backend. I see the link on the frontend showing up just fine.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
