open links in blank

#160697
  • Resolved Kym

    3 years, 11 months ago

    Rank Math free

    Hello,

    I have ajax search pro installed that shows a query with my posts. So that people can filter those and when clicking on the thumbnails it open up the post.

    I installed your plugin and now all the thumbnails, when clicked, the open up in blank (new tab)!!

    Thumbnails of course open up internal pages, not external. They are all pages of my domain and are created with custom post types.

    This problem is solved if I disable your plugin. So it’s your plugin that does that.

    I changed ALL options on your plugin but this seemed not to solve the problem. Also your option “open external link on a new tab” isn’t very effective, if I change that nothing change.

    Pls let me know how to solve the problem
    This is very urgent!
    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jaideep Asrani

    3 years, 11 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Kym

    3 years, 11 months ago

    Rank Math free

    Hello,

    thanks to your troubleshooting guide I managed to solve the problem.

    Thanks a lot for your time
    Enjoy the rest of your day!

    Prabhat

    3 years, 11 months ago

    Rank Math agency

    Hello,

    We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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