open graph image not working

#423886
  • Resolved CatalogMonster

    3 years, 7 months ago

    Rank Math free

    Hello, I am having an issue with the Open Graph Image not showing up in the code. All other Open Graph tags appear to be working correctly. I can add the code manually but would like for the plug-in to add the code so I do not have to add the code manually to each website. Does not work on any of my websites. The knowledge base did not resolve the issue.

    Thanks for your help,
    Estes

Viewing 1 replies (of 1 total)
  • Jeremy

    3 years, 7 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Please ensure that you have added your default Opengraph thumbnail under Rank Math > Titles & Meta > General > Opengraph Thumbnail.
    https://i.rankmath.com/vAyWIS

    In your individual posts/pages, please also ensure that you have added a social image there.

    If the issue persists, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    RankBot

    3 years, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘open graph image not working’ is closed to new replies.