Open 24 Hours Setting / Hide Category Sitemap - Support

Resolved Noel R
3 years, 9 months ago

Rank Math pro

I’m looking to move away from SEOPress Por and looking for another plugin. Before buying it, I wanted to see how well the free version worked. I’m trying to set my business to be open 24 hours, but not sure what I should put in the settings. Should I set the time to be 00:00-00:00? Or should it be 12:00-12:00?

Also, I would only like my page and posts to be in sitemap. I’ve unchecked categories but it is still showing:
[Moved to Sensitive Data]

Do I need to uncheck anything else?

Viewing 13 replies - 1 through 13 (of 13 total)

Reinelle
3 years, 9 months ago

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

To set the time for 24 hours, you would need to put 00:00-24:00 in the time slots.

For your category sitemap, I’m assuming that you have already disabled this option in Rank Math > Sitemap Settings > Category

If so, ensure that your sitemap is not getting cached. Please follow these steps for initial troubleshooting:

1. Ensure you’re using the latest version of your plugins/theme including the Rank Math plugin.

2. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/xXXhDt

3. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server:
https://rankmath.com/kb/exclude-sitemaps-from-caching/

I hope that helps.

Thank you.

Noel R
3 years, 9 months ago

Rank Math pro

Hi,Thanks for the quick reply!
This is my setting that excludes categories:
https://i.imgur.com/m2AKtfA.png
I tried flushing the cache by increasing the number, and then going to permalinks to save.

WP-Rocket has the option to preload a sitemap which is checked, and I added the URLS in the link:
https://i.imgur.com/rAnHN1J.png
https://i.imgur.com/jhDctF1.png

But the category still shows.

Jeremy
3 years, 9 months ago

Hello,

Can you please check with your hosting provider if you have any other caching software on your server (such as Cloudflare) that might be still cashing the sitemap page? If yes, kindly clear the cache and try to check the sitemap page again.

Let us know how that goes. Looking forward to helping you on this one.

Noel R
3 years, 9 months ago

Rank Math pro

Hi, my server has always had server-side caching disabled.
I’ve tried turning the sitemap feature on and off, and repeating the steps above but no luck. Do you know if this plugin is compatible with Oxygen Builder?

Jeremy
3 years, 9 months ago

Hello,

Yes, the page builder you mentioned is compatible with Rank Math as you can see here: https://rankmath.com/compatibility/?s=oxygen&post_type=rm_compatible

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Noel R
3 years, 9 months ago

Rank Math pro

Hello, I’ve added the information above.

Noel R
3 years, 9 months ago

Rank Math pro

Also, I did not realize this was a public support board, I tried editing my first post to not have my site URL but it won’t allow me. Can you please edit it for me to not have it? Thank you.

Jeremy
3 years, 9 months ago

Hello,

I moved your sitemap URL from your first post to the Sensitive Data section.

I conducted troubleshooting on your website and the category sitemap keeps on showing even when it’s excluded in the settings. I tried replicating this from my end but it works just fine.

Please clear your website cache including any server-level caching app that might be still caching your sitemap.

If the issue persists, please provide your FTP login in the Sensitive Data section as well so we can further debug the issue with our developers.

Looking forward to helping you on this one.

Noel R
3 years, 9 months ago

Rank Math pro

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Noel R
3 years, 9 months ago

Rank Math pro

Hi, thanks for all the help. I’ve added the FTP details. I ask that you guys please don’t update any of the Fluent Form plugins, thank you!

Prabhat
3 years, 8 months ago

Rank Math agency

Hello,

I logged into your website’s admin area and upon investigating, I found that the plugin “Self-Hosted Google Fonts” is causing the issue and forcing the category sitemap to be generated. As I disabled that plugin using the Health Check & Troubleshooting plugin and flushed the sitemaps cache, the category sitemap was removed.

Please have a look at the screencast in the sensitive data section of this ticket for a quick reference. You can get in touch with the devs of that plugin as they might already have a solution for the issue and they would be in a better position to assist you.

Hope this helps.

Thank you.

Noel R
3 years, 8 months ago

Rank Math pro

Thanks for all the help! You guys are awesome. I’m buying the Pro version!

Prabhat
3 years, 8 months ago

Rank Math agency

Hello,

We’re glad that we could address the concern.

Please feel free to get in touch if you require any further assistance.

Thank you.

Viewing 13 replies - 1 through 13 (of 13 total)

The ticket ‘Open 24 Hours Setting / Hide Category Sitemap’ is closed to new replies.