Only admin can change keywords on site

Hello,

We apologize for the issue you are facing with keyword changes on your shop. It seems that the Role Manager settings in Rank Math may not be configured to allow other user roles to edit keywords.

To resolve this, you can check the Role Manager settings in Rank Math to ensure that the appropriate capabilities are enabled for the user roles you want to allow to change keywords. Here’s a brief guide on how to use the Role Manager:

1. Navigate to Rank Math > Role Manager in your WordPress dashboard.
2. Review the capabilities assigned to each user role and ensure that the roles you want to allow have the necessary permissions to edit keywords.
3. After making any changes, don’t forget to click the Update Capabilities button to save your settings.

If you need further assistance or if this does not resolve the issue, please reply to this ticket, and a human agent from our support team will assist you further. If you could also provide your site URL, it would help us diagnose the issue more effectively.

Thank you for raising this concern!

Sources:
How to Use the Role Manager Feature of Rank Math SEO Plugin

Hello,

There are cases in which other user roles are not able to save the changes.

If that happens, you may run this link using the Shop Manager user (change the URL to your actual domain):

https://yourwebsite.com/wp-json/rankmath/v1/updateMeta

If they are getting blocked by a firewall, you may need to whitelist their IP by following this guide:
https://rankmath.com/kb/meta-data-not-saving/#firewall

Let us know how this goes.

Hello,

The 404 return for that URL means it is not getting blocked by a firewall.

The route should be accessed by the other person using a different role on your WordPress and check if they are getting blocked on their end:

https://yourwebsite.com/wp-json/rankmath/v1/updateMeta

If they also get the same return, then we might need to take a closer look at the settings.

Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section. (admin and the other role logins)

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

We eagerly await your response.

To ensure you have ample time and support, we’ll keep this support ticket open until your issue is fully resolved.

Please don’t hesitate to get in touch if you have any other questions.

Thank you.