one of my website page is not working

#1087112
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 month, 2 weeks ago

    Hello,

    I’m sorry to hear that you’re facing issues with your About Us page. It seems that the problem may be related to the Rank Math plugin conflicting with something on your site.

    To troubleshoot this issue, you can try the following steps:

    1. Check for Plugin Conflicts: Disable all other plugins except Rank Math and see if the page works. If it does, enable the plugins one by one to identify which one is causing the conflict.
    2. Update PHP Version: Ensure that your server is running a compatible version of PHP as per Rank Math’s requirements. You can find more information about this here.
    3. Review Error Logs: Check your server’s error logs for any messages that might indicate what is going wrong when Rank Math is activated.
    4. Clear Cache: If you are using a caching plugin, clear the cache after making changes.

    If these steps do not resolve the issue, please reply to this ticket with any error messages you might be seeing or further details about your setup, and a human agent from our support team will assist you further.

    Thank you for bringing this to our attention!

    Sources:
    This Plugin Does Not Work with Your Version of PHP » Rank Math

    Princess

    1 month, 2 weeks ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    RankBot

    2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘one of my website page is not working’ is closed to new replies.