Hello,
Thank you for contacting us.
OG or social images are the images shown when the page is shared on social media platforms.
Please head over to your WordPress admin area > Rank Math > Titles & Meta > Global Meta, and set a default OpenGraph Thumbnail for your website to fix this issue.
Please set the image of the recommended dimensions (i.e, 1200px X 630px) and of the supported image types (jpeg, png, and gif).
You can also set the social images for individual posts/pages/CPTs.
Please refer to these guides for more details:
https://rankmath.com/kb/meta-box-social-tab/
https://rankmath.com/kb/titles-and-meta/#open-graph-thumbnail
Hope this helps.
Thank you.
Opengraph thumbnail already set in Rankmath settings. I have already set the social image for the above page. But it’s not showing while sharing.
Hello,
I logged into your website’s admin area and it seems like the OpenGraph thumbnail that you’ve set does not exists on your website. Please remove it and set it again.
You can have a look at the screencast in the sensitive data section of this ticket for a quick reference.
For the image set in the page, it is of the dimensions 800px by 477px. Please set the image of the recommended dimensions (i.e, 1200px X 630px) to fix the issue.
Hope this helps.
Thank you.
Ok. I’ll check it out tomorrow. Till then please keep this ticket active.
Hello,
Sure, please take your time and the ticket would remain active.
Thank you.
I replaced the opengraph thumbnail. But I found that if the .webp image associated with that page is replaced by .jpg format then the image is showing properly. Here is the problem with webp format. I have checked Facebook and found that webp is supported by Facebook then why the issue comes here. For more information, I am using Cloudflare and hotlink protection enabled but facebook.com is allowed by rules. Don’t know why webp format blocked.
Hello,
The WebP format is not supported by OpenGraph as you can clearly see from this document: https://developers.facebook.com/docs/sharing/webmasters/#images
As you can see from the format of the images only JPG, PNG, and GIF are supported for that field.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
