Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Can you please share the affected URL so we can check it on our end? You may insert this information in the sensitive data section.
We are looking forward to helping you.
Hello.
There is no specific url. image meta tags works in posts and custom post types but not working only in pages.
Hello,
Thank you for following up.
We may need to have some sample URLs of your pages to further investigate this issue. You can include them in the designated Sensitive Data section.
It is completely secure, and only our support staff has access to that section.
However, you can also use Facebook Debugger Tool to check if the open graph image you have set is already working.
I hope that helps. Thank you, and we really looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Problem is not facebook.
Problem is; Image meta tags do not appear in page codes.
Hello,
I have noted the issue.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
