Hello,
Thank you for getting in touch.
If the image size is more than 300Kb, it doesn’t go very well with WhatsApp.
Could you please check your image size? If it is more than 300kb, you might want to consider compressing it.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello Alberto,
It doesn’t work. I changed the pic size and it isn’t still pulling the imagen.Even I changed the imagen
Can you help me?
Hello,
Could you please share the link of the page where you are seeing this issue?
Thank you! I changed the pic and loaded new cache and now it’s working.
Hello,
Those are good news! Then, do you have any other questions? Or do you want us to close this thread? In any case, we will be here if you have any other questions or issues in the future.
Looking forward to help you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
