OG image issue

Hello,

Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

Facebook is still seeing URL without an og:image property. Which is why you’re encountering the error on Facebook debugger tool.

As you’re using LightSpeed Cache plugin for caching, I’m suspecting that Facebook may still crawling the cached/older version of the URL and which is why it’s still not seeing og:image property there.

For initial troubleshooting, can you please check if you’ve Guest Mode enabled on the LightSpeed Cache plugin? You can check that by heading over to WordPress Dashboard > LightSpeed Cache > General > General Settings > Guest Mode

If so, then that illustrates the whole scenario. Please turn off the Guest Mode feature from the settings, and purge all cache and re-check again using Facebook Debugger tool to see if the issue is resolved.

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

Can you please try clearing your site cache and try again to see if that fixes the issue for you?

If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Look forward to helping you.

Thank you.