Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
I tried logging in to your website but the login credentials seem to be incorrect.
Could you please check and provide the correct login details?
Also, check if you have the Font Awesome plugin installed on your website. The latest release of this plugin is causing some conflicts and some members are already noticing it.
If you do have the FontAwesome plugin, to fix the situation you should install the updated version of the plugin that they released to solve this conflict.
https://github.com/FortAwesome/wordpress-fontawesome/releases/download/4.0.3-rc1/font-awesome.zip
In any case, this is likely a plugin conflict with the plugin mentioned or another one.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I don’t have the Fontawesome plugin installed. I also notice that the Rankmath block appears on the Users edit page ok…
Hello,
I logged into your website’s admin area and upon investigating, I found that the plugin “Duplicate Page by Mndpsingh287” is causing the conflict here and restricting the SEO Meta Box from getting displayed.
Please have a look at the screencast in the sensitive data section of this ticket and get in touch with the devs of the above plugin as they might already have a solution for the issue and they would be in a better position to assist you.
Regarding Rank Math’s SEO Meta Box displayed in the user’s edit mode, it is added to optimize the author’s page. However, if you wish to disable it, then please head over to your WordPress admin area > Rank Math > Titles & Meta > Authors, and disable the Add SEO Controls option.
Hope this helps.
Thank you.
Thanks very much for your help, great and timely support.
Hello,
We are super happy that we could address your concern. If you have any other questions in the future, know that we are here to help you.
If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
