Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please go to WordPress Dashboard > Settings > General, and make sure that the “WordPress Address” and “Site Address” have the same setup.
Meaning both URLs have the same exact protocols. They should be matching and not have a mismatch.
Let us know how it goes.
We look forward to helping you.
Yes, I have checked it and it’s same.
Problem which i’m facing with deeper clarification
Recently i have installed instant indexing yesterday and that’s working totally fine but today when i added the rank math plugin, it’s just not going to further pages.
I am clicking on ‘Rank math’ then it’s showing ‘Connect your account’ with another option at bottom ‘Skip now’, i have clicked on both one by one, but i am not getting to the next page to actually connect it to my website.
I hope the issues is clear from my end.
Waiting to see how we can solve it.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
which email do you want me to use for you in temporary email login?
tell me
also, 3 hours time will be good for you to solve the issue?
Hello,
You can use s******@r*********** to create the login.
Please keep the validity of the link to at least 24 hours.
We look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Done with adding it in senstive info part.
Please check the issue and inform me
Hello,
Thank you for that information.
I’ve checked your site, but it seems that the access you have provided is very limited for us to troubleshoot this issue.
Could you please update the user to admin access to continue investigating?
Looking forward to helping you.
Thank you.
For how much time you need it?
As per your requirement, i have givent he 24 hours accsss.
Please tell me how much time you need and were you being able to detect the issue if had a look on it?
Hello,
We need admin level credentials to debug the issue, so please provide us the admin access with the validity of the link to at least 24 hours.
Looking forward to helping you.
Thank you.
I will recommend you to tell me what can be the issues and contact me on a call or something rather than this which is taking a lot of time, You can suggest every possibility and I will check.
I am sorry but I will be more comfortable giving the temporary access.
I hope you understand and have better ways we can work together.
Hello,
Unfortunately, our scope of support does not extend to phone calls. We are sorry for that.
I tried the temporary login access link and it seems like it has been expired. Kindly renew this information, and give us admin-level access so that we can investigate this issue.
Looking forward to helping you.
Thank you
will 24 hours will work this time?
Yesterday your support person has asked for 24 hours and i did it.
Please tell me accurately how much time you need access for.
I have again given you access for next 24 hours.
Resolve it within this time please
I have again given you access for next 24 hours.
Resolve it within this time
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
