Hello,
We apologize for the issue you are facing regarding the Rank Math SEO PRO/Business license. It seems that you may have used a different email address for your purchase, which could be why you haven’t received the license or email.
Please log into your Rank Math account and check if the license is available there. If it is not, we recommend replying to your ticket with the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team locate your account and assist you further.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
Where Is My Rank Math PRO License Key?
Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
nothing under our account.
i used email i*@t**********
thanks.
here is our vat number : 104152368700003
Hello,
Thank you for contacting Rank Math. We apologize for any inconvenience caused.
Your account has been upgraded already. The PRO badge is already visible on your account.
To use Rank Math PRO, you first need to download the plugin from your Rank Math dashboard. If you do not see the PRO plugin in the download section, please log out, clear the browser cache and log back in.
You can then download the PRO plugin from your Rank Math account dashboard here: https://rankmath.com/my-account/
After downloading the plugin, you need to install and activate it on your site. The PRO version is built on top of the free version to keep the plugins robust and lightweight. So you will need both of them to be installed and activated at the same time so the PRO version will work. We have a detailed guide on how to upgrade your account to PRO on your WordPress website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
After installing and activating Rank Math PRO, you need to reconnect your website to Rank Math. You can also follow this guideline to connect your Rank Math Account: https://rankmath.com/kb/rank-math-pro-license-key/
Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.
Hello
how can I get the original invoice file? the one under invoices is a receipt, not an invoice.
Thanks.
Hello,
Please note that we don’t directly handle the payment as we’ve partnered with FastSpring, a global full-service SaaS payments platform.
You can get in touch with them via this form to get the invoice: https://fastspring.com/consumer-support-form/
Please don’t hesitate to let us know if you have any other questions.
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Thank you.
