nothing happens when I click on the rank math icon in divi

#453431
  • Resolved Alban Senecal
    Rank Math free

    Hi.
    Nothing happens when I click on the rank math icon in divi.
    The control panel does not open. Yesterday everything was fine. I haven’t changed anything in the meantime.
    What is the problem ?

    Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi,

    Same problem on all sites. I think it’s a bug that will be fixed with the next update. On console, i have this error :

    react-dom.min.js?ver=16.13.1:9 TypeError: Cannot read properties of undefined (reading ‘score-100’)
    at ie (rank-math-app.js?ver=1.0.98.1:1:86939)
    at rank-math-app.js?ver=1.0.98.1:1:139453
    at ct (react-dom.min.js?ver=16.13.1:9:43430)
    at Bt (react-dom.min.js?ver=16.13.1:9:50249)
    at os (react-dom.min.js?ver=16.13.1:9:112112)
    at Ur (react-dom.min.js?ver=16.13.1:9:77643)
    at Ir (react-dom.min.js?ver=16.13.1:9:77571)
    at Dr (react-dom.min.js?ver=16.13.1:9:77434)
    at Pr (react-dom.min.js?ver=16.13.1:9:74429)
    at react-dom.min.js?ver=16.13.1:9:30173

    regards

    Thanks for your answer

    Anas
    Rank Math business

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    It seems like an error on our end and has been reported to the developers.

    It will be fixed in the upcoming update. For now, you can either roll back or use the default editor to add the focus keyword and SEO details in our meta box.

    In the meantime, if there’s anything else we can help you with, please let us know.

    Hello and thank you for your message. How to go back?

    Thanks.

    I figured out how to install older versions, but it still doesn’t work. The button still does not open any window when I click on it..

    Nigel
    Rank Math business

    Hello,

    Thank you for your patience as we look into the Rank Math button not working in Divi.

    Please update to the latest version of Rank Math as it has a fix for the Rank Math button not working in Divi.

    Hope that helps. Please let us know if you have questions.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘nothing happens when I click on the rank math icon in divi’ is closed to new replies.