Not working with Elementor Pro

#969292
  • Premier Media

    1 week, 3 days ago

    Rank Math free

    I am using RankMath Pro with Elementor Pro. Whenever Rank Math Pro is active, my Elementor plugin stops allowing me to make edits. If I only have the free version of RankMath active, Elementor works fine. Your AI bot suggested I add custom code to the .PHP. That is way too complex for me. I am trying to make edits on my home page, and I do not use a template for that page. I use the theme “hello” and use the elementor canvas to build out the page. This was all woking fine and just recently stopped working. I rebuilt the page on my Hostinger staging account for WordPress, and once I made the new design active, it stopped working. Do I need to delete and re-install RankMath Pro? And if so, will that reset all me settings?

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    1 week, 3 days ago

    Hello,

    We apologize for the issue you are facing with Rank Math Pro and Elementor Pro. It sounds frustrating when things stop working as expected.

    Before considering deleting and reinstalling Rank Math Pro, we recommend trying a few troubleshooting steps:

    1. Clear Cache: If you have any caching plugins or server-side caching enabled, clear the cache to see if that resolves the issue.
    2. Check for Conflicts: Temporarily deactivate other plugins (except Elementor and Rank Math) to check if there’s a conflict causing the issue.
    3. Update Plugins: Ensure that both Rank Math Pro and Elementor Pro are updated to their latest versions.
    4. Browser Console: Check your browser’s console for any JavaScript errors that might indicate what is going wrong when you try to edit with Elementor.

    If these steps do not resolve the issue, reinstalling Rank Math Pro could be an option, but please note that it may reset some settings. To avoid losing your configurations, you can export your settings before uninstalling:

    • Go to Rank Math SEO → Status & Tools → Import/Export and export your settings.

    After reinstalling, you can import your settings back in the same section.

    If the problem persists after trying these steps, please reply to this ticket with your site URL so that a human agent from our support team can assist you further.

    Thank you for raising this concern, and we hope to help you get back to editing your homepage smoothly!

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Premier Media

    1 week, 3 days ago

    Rank Math free

    Hello?

    Premier Media

    1 week, 3 days ago

    Rank Math free

    should I uninstall the free version too or just he pro?

    Jeremy

    1 week, 2 days ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    You’ll have to keep both Rank Math Free and Rank Math PRO plugins for the PRO features to work. You also need to keep them updated: https://rankmath.com/changelog/

    You mentioned that you’re using Rank Math PRO but the account you have used to open this ticket is the Rank Math free version.

    Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it first?

    Looking forward to helping you.

Viewing 4 replies - 1 through 4 (of 4 total)

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