Not working with divi

#191023
  • Resolved Bølgen Media
    Rank Math pro

    Hi,

    Im working on a development site for one of my clients – and i want to make the switch from Yoast to Rank Math. I tried on another page, and everything worked fine. But on this particular page we are running into some trouble:
    – When the plugin is active, i cant change any images in Divi visual builder
    – The Rank Math icon is not showing up next to Divi´s purple circle in visual builder, like its supposed to do.

    I´ve tried all the tricks: deactivated all plugins except Rank Math, updating all plugins, re-installing Rank Math. Nothing worked. Please advise.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Prabhat
    Rank Math agency

    Hello,

    Thanks for contacting us and we regret the inconvenience caused.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include the affected URL and WordPress logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Prabhat
    Rank Math agency

    Hello,

    Thanks for your reply.

    I logged into your website’s admin area and I was able to replicate the issue.

    I did some troubleshooting but the issue persists. Please allow me to forward this to our products team for further investigation. We will get back to you soon.

    Looking forward to helping you.

    Thanks.

    Thank you for looking into it. Looking forward to hearing from you.

    Prabhat
    Rank Math agency

    Hello,

    Thanks for your reply.

    Our products team will get in touch with you soon.

    In the meantime, if you have another question, please feel free to reach out, and it will be our pleasure to assist you.

    Thank you.

    Any news here? Its a bit critical we get this up and running

    I´ve updated Divi to the latest version released today and it seems to have solved the issue.

    Hello,

    We are glad that your issue is resolved.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

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