Hello,
We apologize for the issue you are facing with Rank Math disappearing from your website. Thank you for raising this concern.
To resolve this, please ensure that you are logged into the correct account where you purchased Rank Math PRO. You can check your account and download Rank Math PRO from your dashboard by visiting this link.
If you find that Rank Math PRO is not available, it may be due to using a different email address for the purchase. In that case, we recommend merging both accounts or changing the email connected to your PRO account. For assistance with this, please reply to this ticket, and a human agent from our support team will assist you further.
We appreciate your patience and understanding as we work to resolve this issue for you.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can see that you purchased the Content AI Starter plan. Please note that Content AI plans differ from our Rank Math PRO subscription. If you intend to purchase the PRO plugin, please purchase it here: https://rankmath.com/pricing/
Let us know if you want to ask for a refund on your Content plan so you can purchase the PRO plugin instead.
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
