Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Sensitive Data has updated. Please review.
Thanks!
Thanasut
Hello,
There is definitely a conflict with one of the plugins.
Please do these:
1. Update the plugins to the latest version.
2. Then please review the plugins you are using as I can see other SEO plugins as well, which is not advised at all.
3. After that, please run the following troubleshooting to find the culprit:
https://rankmath.com/kb/check-plugin-conflicts/
Once you find the conflicting plugin, please let us know so we can debug further.
Also, there are some errors showing up on your post editor area in the browser’s console.
Looking forward to helping you. Thank you.
WOW! It’s working now 🙂
BTW, You’ve mentioned: “There are some errors showing up on your post editor area in the browser’s console”
How to check & fix that, please?
Thanasut
Hello,
Glad that helped. Always keep your stack updated, plugins, themes etc.
For checking the errors in the browser’s console, we tried logging back again but the login link is not working.
Can you edit the sensitive area to include the link?
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for getting back to us.
Please share a temporary access link on the sensitive data section if you would like us to help further in this issue.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for the access.
I cannot spot the errors mentioned by my colleague anymore but you may need to disable the extra SEO plugins that you have on your site and only keep one plugin installed.
I hope this info helps. Thank you.
OK! Thank you so much for your help.
Hi there,
Thanks for the follow up.
I am glad that you found this information helpful 🙂
Feel free to contact us should any other issues come up. Thank you.
