Hello,
We apologize for the issue you are facing with your Rank Math PRO subscription. It seems that your subscription may have been canceled or reverted to the free version.
To reactivate your Rank Math PRO membership, you can follow these steps:
- Log into your Rank Math account: Go to your Rank Math Dashboard.
- Navigate to Subscriptions: Click on the Subscriptions tab.
- Revert Cancellation: If you see an option to revert the cancellation, click on the Revert Cancellation button.
- Confirmation: Once your PRO subscription is reactivated successfully, you should see a success message.
If you do not see the option to revert the cancellation or if you encounter any issues during this process, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for bringing this to our attention, and we hope to resolve it quickly for you!
Yeah, I don’t see that option anymore. If someone could re-active it as I use it a lot.
Not sure if I’ve missed a payment for that and credits but need to sort it.
Hello,
Thank you for contacting support.
The subscriptions for both PRO and Content AI have both been canceled due to non-payment. We cannot reactivate them since they are canceled, so you would need to purchase a new one from here: https://rankmath.com/pricing
Don’t hesitate to get in touch if you have any other questions.
Didn’t get any emails which is odd. But re-paid now.
Hello,
Thank you for reaching out to Rank Math support.
Our payment processor usually charges your card on the renewal date and sends you a confirmation email. If the payment fails for some reason, it will automatically try again after the first, third, and fifth days after the renewal date. You will also receive an email notification about the payment failure and the retry attempts. However, if the third retry on the fifth day fails, your subscription will be canceled, as was with your case.
Unfortunately, at this time we do not have an option for manual renewal of subscriptions. But you can always start a new subscription from https://rankmath.com/pricing/.
>> But re-paid now.
Your account is still showing “FREE”, can you confirm the email you used to purchase a new subscription?
Don’t hesitate to let us know if you need help with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
