Not sure if Rank Mark works

Hello,

We apologize for the issue you are facing with Rank Math not saving the focus keywords on your main page. This can happen due to a few reasons. Here are some steps you can take to troubleshoot the problem:

1. Check for JavaScript Errors: Open the Developer Tools Console in your browser (you can do this by pressing Ctrl + Shift + J on Windows or Cmd + Option + J on Mac). Look for any errors that might indicate a conflict with other plugins or themes. If you find any errors, please note them down.
   
   

2. Check for Firewall Issues: If you are using a firewall, it might be blocking Rank Math from saving data. Ensure that Rank Math is whitelisted in your firewall settings. You can check for blocked access to the following files:

   • /wp-json/rankmath/v1/updateMeta
   • /wp-json/rankmath/v1/updateSchemas
   • /wp-json/rankmath/v1/updateRedirection
   • /wp-json/rankmath/v1/getFeaturedImageId
   • /wp-json/rankmath/v1/getHead

3. Reload the Page: Sometimes, simply reloading the page can resolve temporary issues.

If you continue to experience problems after trying these steps, please reply to this ticket with any error messages you find, and a human agent from our support team will assist you further. Additionally, if you could provide the URL of your website, it would help us diagnose the issue more effectively.

Thank you for raising this concern, and we look forward to helping you resolve it!

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

Please follow this guide to help you with that: https://rankmath.com/kb/meta-data-not-saving/

If that doesn’t help, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.