Not showing my links

#412701
  • Resolved Alex

    2 years, 4 months ago

    Rank Math free

    Hey guys,

    I was checking my SEO for my homepage today and I was using the RankMath Content AI and it shows that I have 0 links on my page. When I actually have close to 30 links on my homepage. Is there a reason it is not showing up?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Prabhat

    2 years, 4 months ago

    Rank Math agency

    Hello,

    Thank you for contacting the support and we regret the inconvenience caused.

    Could you confirm if you’re using any page builders?

    If yes, please let us know the name of the page builder.

    Looking forward to hearing back from you.

    Thank you.

    Alex

    2 years, 4 months ago

    Rank Math free

    The page builder I am using is WPBakery

    Jeremy

    2 years, 4 months ago

    Hello,

    Rank Math should be able to read the contents from WPBakery.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Alex

    2 years, 4 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jeremy

    2 years, 4 months ago

    Hello,

    It seems that most of the WPBakery blocks you are using are coming from your theme and these are custom blocks that Rank Math can’t fully read yet.

    This may require you to apply our API as currently, we are not able to access the content generated by those blocks.

    You may need to contact your theme provider for this.

    Looking forward to hearing an update from you.

    Thank you.

    RankBot

    2 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Not showing my links’ is closed to new replies.