Not showing data

#526448
Viewing 9 replies - 1 through 9 (of 9 total)
  • Nigel
    Rank Math business

    Hello

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Can you please confirm if you’ve tried to follow the steps mentioned in this guide below? https://rankmath.com/kb/zero-search-traffic-error/

    Hope that helps. Please don’t hesitate to let us know if you need our assistance with anything else.

    Thank You

    Hi Nigel,

    Yes, I followed those steps before writing to you.

    Thanks

    Hello,

    Please follow the steps below to create a troubleshooting log so that we can check the issue further.

    1. At first add the following filter to your website:

    add_filter( 'rank_math/analytics/log_response', '__return_true' );
    

    Here is a guide you can follow to add the filter:
    https://rankmath.com/kb/wordpress-hooks-actions-filters/

    2. After adding the filter, please run the pending Scheduled Action again from your WordPress Dashboard > Tools > Scheduled Actions > Pending:

    When some actions have completed running, please check the Analytics log under wp-content/uploads/rank-math and share that with us. You can upload the log file using this tool and share the link here.

    Looking forward to helping you.

    Thank you.

    Hi,

    I followed all the steps but the truth is that there is no pending Scheduled Action with this name rank_math/analytics/data_fetch

    How does the fact of not processing this data affect the web and SEO?

    Thanks

    Hello,

    Please reconnect the Google account, to regenerate the auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Analytics settings again:

    gsc

    Please ensure you have checked all the necessary permissions.

    If you are still not seeing the action, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you for your help but I can’t waste so much time with this. With so many important things I have to do…
    Does it really affect me? This is just to show on WordPress desktop what can I see in Analytics? Or is the problem something else? Thank you

    Nigel
    Rank Math business

    Hello,

    Sorry for the late response.

    The Rank Math Analytics data display does not affect other Rank Math functions or the rest of your website. You can safely ignore data not displaying if you would not like to pursue the issue.

    Hope that helps. Please let us know if you have questions.

    Hi Nigel,

    The problem is that I should select the property of GA4…?

    Thanks

    Hello,

    Rank Math supports GA4 so if you already have created that property, you can connect it to our plugin.

    https://rankmath.com/kb/using-ga4/

    If you prefer, we can check the issue over to your admin dashboard and see if the analytics is configured correctly.

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘Not showing data’ is closed to new replies.