Not seeing data in Analytics

#1037219
  • Resolved Normand Boulanger

    3 months, 1 week ago

    Rank Math free

    I have GA4 installed with Tag manager and I see O in Search Impressions, Total Keywords, Search Clicks and Avg. CTR.

    What can be the cause ?

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    3 months, 1 week ago

    Hello,

    We apologize for the issue you are facing with your Analytics data. If you are seeing zeros in Search Impressions, Total Keywords, Search Clicks, and Avg. CTR, there could be several reasons for this. Here are some potential causes and solutions:

    1. Incorrect Configuration: Ensure that you have correctly configured both Google Analytics 4 (GA4) and Google Tag Manager. If Rank Math is connected to GA4, make sure that the tracking code is properly implemented on your site.

    2. Tracking Code Issues: If you are using Google Tag Manager to implement GA4, verify that the correct measurement ID (G-XXXXXX) is being used. You can check this by using the Tag Assistant to see if the tracking code is firing correctly on your website.

      • Start by adding your domain in the Tag Assistant and connect it to view debug information.
      • Ensure that the GA4 measurement ID is present in the page source code.

      Check for measurement ID in page source code

    3. Data Delay: Sometimes, there can be a delay in data appearing in Google Analytics. It may take some time for data to populate after initial setup.

    4. No Traffic: If your website is new or not receiving any traffic, it would naturally show zero impressions and clicks. Ensure that your site is optimized for search and is getting visitors.

    5. Rank Math Settings: Double-check your Rank Math settings to ensure that everything is configured correctly for Analytics. Make sure that the Analytics code installation option is enabled if you are not using Tag Manager.

    If you continue to experience issues, please reply to this ticket with your website URL so that a human agent from our support team can assist you further. Thank you for raising this concern!

    Sources:
    Resolving Rank Math Analytics Related Issues » Rank Math
    Resolving Rank Math Analytics Related Issues » Rank Math

    Jeremy

    3 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Please refer to this guide to help you with your issue: https://rankmath.com/kb/delete-old-analytics-data/

    If that doesn’t help, follow the steps below to create a troubleshooting log so that we can check the issue further:

    Step #1.
    First, add the following filter to your website:

    add_filter( 'rank_math/analytics/log_response', '__return_true' );

    Here is a guide you can follow to add the filter:
    https://rankmath.com/kb/wordpress-hooks-actions-filters/

    Step #2.
    After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending:

    If in your case, you do not see the Scheduled Actions menu, then you can try visiting the following URL:

    https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending

    Ensure that you replace yourdomain.com with your own domain in the above link.

    Rank Math support

    Step #3.
    When some actions have completed running, please check the Analytics log under /wp-content/uploads/rank-math and share that with us.

    You can use a tool like Dropbox/Pastebin for debug log files and share the generated links here.

    Looking forward to helping you.

    Normand Boulanger

    3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Reinelle

    3 months ago

    Hello,

    We can see data coming from the Google Search Console property. Could you please confirm if you have recently created the property on your site?

    Also, did you select the correct Analytics property in the settings of our plugin with the same data stream that you are looking at inside the Google Analytics property?

    Please share a screenshot of the organic traffic in your GA account for a timeframe of the last 30 days so we can check this further. You can use a tool like https://imgur.com/ to share screenshots.

    Looking forward to helping you.

    RankBot

    2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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