Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please check if you are using a Firewall, as there are chances that it will prevent saving the data. You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/
I hope this helps. Looking forward to helping you.
I have no idea how to check this. I looked at my Norton settings and my Windows settings but couldn’t figure out how to look for Rank Math. Can you give me a little more guidance?
Hello,
If you’re using Cloudflare, disable security for this specific URL
/wp-json/rankmath/v1/updateMeta?_locale=user
Follow the steps in this guide:
https://rankmath.com/kb/meta-data-not-saving/#num-1-navigate-to-rules-in-cloudflare
That should fix the issue.
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Do you think it may have something to do with your recent update? I have been using Rank Math for more than 6 months and have never had an issue. I have not changed any settings on my computer.
I have some other questions too. Is there a number I can call?
Hello,
We are aware of this issue and fixed it internally. We will soon release a fix for this.
We will inform you once we release an update with the fix. You can also keep an eye on our changelog to get notified of the latest updates: https://rankmath.com/changelog/
I have some other questions too. Is there a number I can call?
Unfortunately, there’s no phone support. Please let us know the issue through this ticket, we are happy to assist you.
Thank you
Hello,
Thank you so much for your time and patience. We have released a quick fix for this specific issue. You can now update your Rank Math plugin and this should fix the issue you are having.
With that said, please don’t hesitate to contact us again if you need our assistance with anything else.
Thank you
I am having the same issue. I am trying to change/update the meta information for schema on an old blog and no matter how many times I update the meta and publish the post, the old meta reappears.
I have tried sweeping my database to get rid of any old post revisions. I don’t think clearing the cache of my website would help but I tried it anyway and the problem still persists. I can see that my post updates with new content but the schema data will not update and it looks like the issue is with RankMath.
How can I fix this? I am using version 5.8.2
Is there a way to roll back to an older version?
It seems like the only solution I can come up with is to completely delete the old blog post, wipe the database to completely delete the permalink and rewrite the post from scratch, and then enter the new meta in the snippet again and then I should be able to go back and use the same permalink as before and hopefully not damage my SEO and SERP results.
Hello,
@Rishi We have already replied to your separate ticket for this issue.
Please continue there to assist you accordingly.
Looking forward to helping you.
Thank you.
