not saving new configuration

#424228
  • Resolved Camila

    3 years, 4 months ago

    Rank Math free

    Hi,

    There’s a single blog post on my site that Rankmath can’t save the changes I make to it. Every time I save the post and refresh the page, it returns to the old version.

    Why could this be happening?

    Thanks
    Camila

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas

    3 years, 4 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please check if you are using a Firewall, as it may prevent saving the changes.

    If you are using a Firewall, please whitelist this route:
    /wp-json/rankmath/v1/updateMeta

    Whitelisting the route should fix the issue.

    You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/#firewall

    I hope this helps. Looking forward to helping you.

    Camila

    3 years, 4 months ago

    Rank Math free

    Hi Anas,

    But if this is the problem, it won’t allow me to change any blog posts.
    And this just happens with one.

    Anas

    3 years, 4 months ago

    Rank Math business

    Hello,

    We might need to take a closer look at the settings.

    Please share the URL of the blog post and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘not saving new configuration’ is closed to new replies.