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I’ve just installed Rank Math on a site I’m designing and I set the keyword phrases for each page but Rank Math did not save any of the information! Please advise.
This happened once before on a site and there was a conflict with Wordfence but I do not have any security plugin installed on this site.
I need to get this fixed ASAP as I’m launching the site soon.
Thank you.
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Hello,
Thanks for your reply.
The tutorial guide that I shared in my previous reply, lists all the possible reasons for this issue.
However, if you’re not sure, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Sorry for the delayed response.
I logged in to your website and created a draft post and added a focus keyword to the post, it looks like access to this file is getting blocked:
/wp-json/rankmath/v1/updateMeta?_locale=user
If you are using Cloudflare or any security plugin, you should whitelist the file in Cloudflare and Firewall, if that does not help I would recommend contacting your hosting support, to check if something is blocking access to that file.
Here is a guide you can follow to fix this issue:
https://rankmath.com/kb/meta-data-not-saving/I hope this helps. Looking forward to helping you.
The ticket ‘Not saving my keyword phrase’ is closed to new replies.