Not saving meta data on posts, pages, product or categories

#524558
  • Resolved Mathias Schjott

    2 years, 8 months ago

    Rank Math free

    Hi,

    I am writing about https://massive-stock.dk/.

    When I try to change the meta data for the post types post, page, product etc. and click update, the content in rank math is not saved.
    I’ve tried a few different things with no luck:
    – Disabled other plugins to ensure that there was no conflict.
    – Updated/downgraded Rank Math.
    – Contacted the hosting provider regarding the firewall blocking Rank Math as suggested in this article: https://rankmath.com/kb/meta-data-not-saving/#firewall
    – Deleted the firewall installed on the WordPress site.

    I’m running out of ideas so I’m hoping you guys can help me out.

    Let me know if you want access to the site.

    Best regards
    Mathias

Viewing 6 replies - 1 through 6 (of 6 total)
  • Rakibuzzaman Siam

    2 years, 8 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
    ​​​​​​​
    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Mathias Schjott

    2 years, 8 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Mathias Schjott

    2 years, 8 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Rakibuzzaman Siam

    2 years, 8 months ago

    Hello,

    We checked your site and seems like on your website there’s a redirection or plugin setting all the URLs to lowercase and that is being triggered in the API routes as well.

    Please note that the REST API routes are case-sensitive and if you look closely at the route you’ll notice that it’s entirely in lowercase where our REST API route should end like this: updateMeta

    Here the “M” should be in capital.

    ​​​​​​​Please try to disable that plugin or redirection rule for the REST API routes in order to resolve this issue.

    Let us know how it goes.

    Thank you.

    Mathias Schjott

    2 years, 8 months ago

    Rank Math free

    Wow! You are the man!

    That was spot on, I hadn’t thought of that at all 🙂

    Thank you very much for the help! You made my day!

    Princess

    2 years, 8 months ago

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Not saving meta data on posts, pages, product or categories’ is closed to new replies.