Hello
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Changes not getting saved in Rank Math may be because of Firewall. Please check if Rank Math is being blocked by your firewall and if it is the case, whitelist Rank Math and its files.
Please follow these steps in this link:
https://rankmath.com/kb/meta-data-not-saving/
Let us know how this goes.
Thank you.
Hi
I have desconnected the Firewall that I have with the hosting Godaddy. I have also desconected the Norton that I have in my pc. I have also tried to make some changes from my Ipad and my phone.
And it is still not working.
The steps you sent me in your link is a bit difficult for me to follow.
Can you help me in another way?
Thanks a lot
Horacio
Hello,
We checked your site and found that the following two REST Routes we use to update the data is being blocked by your GoDaddy firewall and most likely this is why you’re facing this issue.
/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateRedirection
I’ve attached the screenshots in the sensitive data section for your reference.
In order to resolve this issue, please try whitelisting the Rank Math REST Routes that are being blocked on your firewall.
You may try following the link below to learn how you can whitelist Rank Math REST Routes in GoDaddy Website Firewall:
https://in.godaddy.com/help/allow-access-to-a-file-or-folder-that-shows-an-access-denied-security-warning-32305
If that doesn’t help, I’d like to suggest you to get in touch with the GoDaddy support to see if they can help you to resolve this issue.
Let us know how it goes.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
